David is an experienced business transformation consultant with over thirteen year’s experience of working with clients to deliver operational improvements. This experience has been gained across a range of industry sectors including financial services, government and telecommunications. His main expertise lies in Process Improvement and Change Management.
David joined the SMS Sydney office in May 2007, re-locating from the UK on the 457 visa scheme.

SMS Career Highlights

In his relatively short SMS career David’s client work has included the following roles within a large NSW government organisation:

• Improving Customer Experience of ICT. David worked with the ICT Operations team and the outsourced IT service provider to develop an improved process for fulfilling ICT service requests which replaced paper forms and faxes with an on-line service request form.
• Streamlining Penalty Notice Process. David worked with representatives of the Security and ICT functions to document user requirements and develop a business case for the introduction of a mobile solution for issuing cautions and penalty notices.

Background

David is an experienced Business Consultant and Project Manager with over thirteen year’s experience working with clients to deliver operational improvements that result in tangible benefits. His expertise lies in process re-engineering, change and project management. David’s experience has been gained across a range of industry sectors including Financial Services, Government, Utilities and Transport for clients including BT, Thames Water, the IMF, RailCorp NSW, Reuters and a number of UK Government organisations.

A word from David...

"The experience of joining SMS and moving to Sydney has been overwhelmingly positive. The company has a lot of experience in recruiting internationally and the process worked very smoothly. My fellow consultants are a diverse and experienced group and I am learning a lot from working with them. The SMS culture is friendly and sociable. Settling in to Sydney life hasn’t been too difficult and the novelty of commuting to work by ferry every day still hasn’t worn off. "